Quality Assurance

Mission Statement
The Quality Assurance Department aims to maintain the highest level of client satisfaction through continuous improvements in quality, delivery, and service in compliance. This department is designed to work on improving the policies and procedures of the agency to prevent dissatisfied clients and delivering services of poor quality.

Purpose
1.) Identify and address concerns and problems with services.
2.) Improve the efficiency and effectiveness of WSSS’s new and existing services.

What to do…
1.) Call the main number or the Quality Assurance Analyzer’s direct line.
2.) Explain your concern to the Quality Assurance Analyzer. If there is no answer, please leave a message and your phone call will be returned within 24 hours.
3.) After the concern has been stated, the appropriate staff will be chosen to resolve your concern.
4.) You will receive a call within 24 hours with a resolution.